Best Western The Hilcroft Hotel West Lothian

I made the booking for my parents, as they were marking their 55th Wedding Anniversary and Dad's 80th birthday. Staff communication prior to their visit was amazing. Nothing was too much trouble and they assured me my parents would be well looked after during their stay. This promise was met and exceeded. Mum and Dad have returned home today and couldn't compliment the stay and all aspects of their stay enough. A lovely, spacious room, with unsuite to suit their needs; a fabulous fruit platter upon arrival; friendly, attentive and dedicated staff who knew exactly who they were and made them feel so valued; a great restaurant where they ate each night with delicious food, which was very reasonably priced; a huge choice for breakfast with food made to order....even a birthday cake for Dad on the day, when staff sang and congratulated him. I suspect there are more areas of praise than this as I only saw them briefly to take them home from the airport today but they said they'd had a fabulous stay. For my part, I felt reassured from the moment I booked that I had picked the right accommodation. I've never received so much care and attention with a booking and can't thank the staff enough for giving my parents the wonderful time away they so deserved. I only wish I'd been there too! 😆

The breakfast was very good, lots of choice. Orders for breakfast were taken, rather than you getting it yourself from a buffet and the serving staff were excellent. I was extremely impressed with the cleanliness of the hotel. Especially the public toilets in the restaurant area. 5* The restaurant had a large variety of meals plus a reduced special on each day of the week.

Lovely staff throughout the hotel, very friendly and helpful. We were traveling for a family bereavement, and the staff at reception were more than accommodating to our needs. Clean and spacious bedroom with all facilities catered for .Tea and Coffee tray in room also complimentary water. Extra fresh towels supplied. Food served in bar was excellent and reasonably priced .

The Room was spotless clean, bed very comfortable

breakfast was as asked for and promptly made, could have had a full breakfast plus continental but chose not to it would have been a too much to eat first thing in the morning